The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me regarding custom orders. With the exception of the OAK collection, pillows can be produced in custom sizes and quantities. Quantity discounts may be available. I can also make custom inserts if down/feather is preferred.
Please email Kathe at urbantrout@gmail.com regarding wholesale availability.
I offer free shipping on all orders shipped within the contiguous US - this excludes Hawaii, Alaska, Puerto Rico and other US territories. Your package will be sent via standard shipping and the delivery time will depend on your distance from Northeast PA. If you would prefer expedited shipping, I am happy to accommodate you for an additional charge - the standard cost deducted from any additional fee for speedier delivery. International shipping is an option - please contact me for cost & processing time.
